FAQ's

How do I apply for a unit?

Complete the application form enclosed at the back of this information pack. We are not able to consider you for a unit until this has been processed. Credit references will be taken up and you will be interviewed by a member of the Administration team. References may be required, one of which should be from your existing bank. Should you be successful in your application, we will allocate you a unit as soon as a suitable one becomes available.

What type of business can I operate from The Springboard Centre?

Most types of business are acceptable, providing a suitable unit is available. We encourage businesses based here to work together and wherever possible to compliment each other. We do not allow units to be used solely for storage except in exceptional circumstances.

What type of agreement is used?

The type of agreement used is a Licence, which gives both you and The Springboard Centre flexibility. The Licence Agreement is with the individual(s) not with the company. The Licence should be read carefully before signing as all terms and conditions must be adhered to.

 

How long does the Licence last?

The Licence Agreement runs for a minimum of six months. After the initial six months period you may terminate your Licence by giving one month’s notice. There is no limit to the time you stay with us, however we do encourage movement through the Centre until the time comes when you are ready to take up premises of your own.
Your Licence Fee will be reviewed regularly.

Can I change or share my unit?

When a business needs extra space and a suitable unit is available a move will be encouraged. Under no circumstances may a Licensee assign or sub-let any or part of a unit which is licensed to them without consulting with the Management of the Centre, as a new Licence Agreement may have to be drawn up.

Do The Springboard Centre staff have the right to enter my unit?

Yes. The Springboard Centre retains possession and control of the unit. Staff will need to have access to your unit at all times to read meters, carry out repairs and ensure compliance with safety and fire regulations. Should you want to add additional locks to the unit, a duplicate set of keys must be given to Administration for them to keep. Also, if you have an alarm installed, instructions on how to turn it off/on must be supplied to Administration.

What are my initial costs going to be?

The following costs will have to be paid before a Licence Agreement can be finally approved and signed, and the keys handed over:

  • One month’s rent in advance.
  • Deposit: Equivalent to one month’s Licence Fee. This is refundable on termination of the Licence Agreement. However, if the unit is left in an unsatisfactory condition the deposit will be retained. It may also be used towards any arrears.

What other charges will I incur?

  • Insurance: The Licensee must take out Public Liability Insurance cover. A copy of this insurance must be given to Administration and renewed annually.
  • Telephone: Each unit is supplied with a telephone, with its own direct dial number. Calls are metered and charged at the end of each month.
  • Electricity: This is metered and charged at the end of each month. Some units are available with 3-phase electricity.
  • Postage: We operate a postal franking service. Items franked by us and paid for at the time of franking or at the end of each month. Unfortunately we are unable to handle large parcels.
  • Photocopying: We have a photocopier for communal use. Details are available from reception. Usage is invoiced at the end of each month.

We also operate a laminating and binding service for small quantities. Details of cost are available on request. Limited word processing and typing can be carried out by Administration.

What other services does The Springboard Centre offer?

Reception will normally be staffed between 9.00am and 5.00pm Monday to Thursday, on Friday reception closes at 4.30pm.

We operate a full switchboard and message taking service, although you will have your own telephone number. Callers into the Centre who don’t have your details are able to leave a message with the receptionist during normal office hours. To assist in this, Licensees (and their staff, where applicable) should always inform the receptionist when they arrive and leave. Out of hours telephone calls are answered automatically and can be transferred to your unit telephone or alternatively a message left on the voice mail.

All businesses have their own direct line through the switchboard (DDI). The advantage being, clients can dial direct to your business at any time without having to go through the switchboard.

The receptionist can take short messages for Licensees. The Springboard Centre accepts no responsibility for the accuracy of any messages taken or if they are not received. Reception is also able to sign for deliveries and, if necessary, have them placed into your unit.

Incoming post is sorted by the Centre staff and placed into your lockable post-box. No responsibility will be accepted by The Springboard Centre for any items that are delivered and subsequently go missing or are damaged in any way.

There are on-site catering facilities for hot and cold meals and snacks; also twenty-four hour drinks and snacks vending machines.

All internal, common areas, the meeting room and toilets are cleaned regularly. The cleaning of your unit will be your responsibility.

All company names are prominently displayed in reception.

Notice boards in reception are for general and business information and advertisements. Please liaise with the reception if you wish to place advertisement on the board.

We have a meeting room available for Licensees use. The room has a seating capacity of 50 and can be used for interviews, displays and other functions. It is carpeted and heated. The following equipment is available for use: multimedia projector, flip chart, overhead projector, television and video. For evening meetings we also have a smaller room available.